After purchasing a DNA test, if you decide not to proceed with testing, a refund may be requested within 30 days from the date of order in accordance to the refund policies set out below.
Refund Policy for Private Home Test Kits
If the DNA test is cancelled before the kit has been shipped out, a refund can be given, less an administration fee of Rp525.000. If the DNA testing services are cancelled after the testing kits have been shipped out a 50% refund will be applied to the unused kit, minus the shipping fee. All requests for refund must be applied for within 30 days of the initial order. After 30 days, the entire cost of the test is non-refundable. All refund requests must be accompanied by the Refund Request Form.